Betsson Privacy Policy — Your Data
How it stays protected

Welcome to Betsson's Privacy Policy. We believe that protecting your personal information is not just a legal obligation — it is an ethical commitment. Keeping the information you provide while using the Betsson website or mobile app fully secure is our top priority.

This Privacy Policy applies to all Betsson services, platforms, and applications. By creating an account or using the platform, you are considered to have accepted this Privacy Policy.

We update this policy from time to time. For significant changes, you will be notified by email or via a notification on the platform. We recommend checking this page regularly.

Betsson collects information from you for various purposes. Below is a detailed breakdown of what types of data are collected and when.

Some information is provided directly by you, while other data is collected automatically — such as your browsing patterns or device information. Your consent is obtained before any of this data is collected.

Betsson uses your information only for specific, legitimate purposes. We never use your data unnecessarily or without your consent. The key uses are outlined below:

• To create, manage, and complete the verification (KYC) process for your account.
• To process your transactions and confirm payments.
• To keep you informed about relevant bonuses, promotions, and offers.
• To ensure platform security and prevent fraud.
• To promote responsible gaming and identify problematic gaming patterns.
• To fulfil legal obligations and meet regulatory requirements.
• To improve customer support services and resolve your issues.
• To personalize your platform experience and make it more enjoyable.

Betsson's website and app use cookies. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Functionality cookies: Used to remember your preferences, language settings, and personalised experience.
• Analytics Cookies: Used to understand how the platform is being used. This data does not reveal your identity.
• Marketing Cookies: Helps display relevant promotions. You can turn these off at any time.

You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may prevent some platform features from working correctly.

Betsson never sells your information. However, in certain situations, limited data may need to be shared with trusted third parties. In such cases, the highest standards of confidentiality are maintained.

• Payment Provider: Necessary data is shared with payment providers such as bKash, Nagad, or banks to process transactions.
• Regulatory Authority: Data may be shared in response to legal requests from licensing or law enforcement authorities.
• Analytics Services: Anonymized analytics data may be shared with third parties for platform improvement.
• Technology Partners: Limited data is shared with cloud service providers and security vendors to keep the platform running.

Betsson uses the latest technology and methods to protect your information. Our security measures are built to international standards and are updated on a regular basis.

• SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
• Encrypted storage: Data stored in the database is kept in encrypted form.
• Two-Factor Verification: Two-Factor Authentication (2FA) is available at login.
• Access Control: Only authorized personnel can access specific data.
• Regular Security Audits: Independent security experts conduct regular system reviews.

Under Betsson's Privacy Policy, you have full control over your own information. You can exercise the following rights at any time.

Betsson only stores your information for as long as it is needed. Your data remains in our system while your account is active. Even after account closure, certain information may be retained for a defined period to meet legal requirements.

• Transaction Records: Retained for 5–7 years in accordance with financial regulations.
• KYC documents: Retained for 5 years after account closure, as required by the regulatory authority.
• Communication History: Support-related communications are retained for up to 3 years.
• Gaming logs: Retained for up to 2 years to facilitate dispute resolution.

After the specified period, data is securely deleted or anonymized.

Betsson strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store data from minors.

If a parent or guardian suspects their child has created an account on Betsson, please contact our support team immediately.

Betsson reserves the right to update this Privacy Policy when necessary. Changes may occur due to legal updates, adoption of new technology, or expansion of services.

For significant changes, we will notify you in advance — via email or an on-platform notification. The effective date of any updated policy will always be shown at the top of this page.